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Frequently Asked Questions
Why is my air conditioner not cooling properly?
When the outdoor temperature is too hot or when there are too many people inside the room, the air conditioner will appear not to be cooling properly due to the "higher than normal" heat load. In this case set the thermostat to the coldest setting and the fan setting to high speed.
Dirty or clogged air filters is the most common cause of poor cooling performance. Check, inspect and wash air filters on a weekly basis whenever possible.
In addition, it is recommended to have your air conditioner cleaned by our Authorized Service Center (ASC) 3-4 times a year. To book for a service, click on the link below.
Why is my air conditioner not working?
Check fuses or circuit breakers. Also check that it is plugged in. If air conditioner is still not working, it is recommended to have this checked by our Authorized Service Center (ASC). To book for a service, click on the link below.
Why is my air conditioner noisy?
There are different reasons as to why your air conditioner is noisy. You should first check the kind of noise emanating from your air conditioner. Upon identifying the noise, please get in touch with our customer service to help you diagnose the problem. Please click on the link below.
What is EER?
Energy Efficiency Rating (EER) is used to measure the efficiency of room air conditioner. The higher the rating, the higher the efficiency.
How can I register my air conditioner unit?
For Window Room Air Conditioner (WRAC), you may register your unit via http://service.ccac.com.ph/register-a-unit
For Split Type Air Conditioner, your Authorized Product Installer will submit all necessary documents to register your unit.
To verify if your unit is registered, you may get in touch with us via http://service.ccac.com.ph/register-a-unit
How often should I change the air filter?
Examine the filter on a monthly basis. Replace it when the dirt can no longer be washed/brushed off or when there is already visible damage on the filter screen.
What should I do in preparation for summer?
Join the maintenance program and have your unit checked each year before the summer. Remember to keep the air filters clean. To ensure that your air conditioner is running in optimal condition before summer, have this cleaned by our Authorized Service Center (ASC). To book for a service, click on the link below.
At what temperature should I set my air conditioner?
Set at the temperature at which you feel most comfortable. In general use "coldest setting" during the afternoon and avoid "coldest setting" during nighttime to save on electricity costs.
Do I have to cover my air conditioner when it rains?
No. Your air conditioner is designed to be exposed to rain and sunshine.
What should I do if refrigerant is leaking out of my air conditioner?
Turn OFF your air conditioner immediately and have this checked by our Authorized Service Center (ASC). To book for a service, click on the link below.
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Our Customer Contact Center is available 24 hours a day, 365 days a year to answer all your concerns regarding our product and services. You can contact us through various channels below:
To book a service and register your unit, visit our Customer Care Website: http://service.ccac.com.ph
Concepcion-Carrier Air Conditioning Company (CCAC) Km 20 East Service Road, South Superhighway, Alabang, Muntinlupa
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Landline Number : (02) 863-5555 (Metro Manila)
Toll Free Numbers (Nationwide):
PLDT subscribers: 1800-10-888-8888
Live Web Chat
To talk to a customer service person, Condura has a live webchat at the lower right hand corner of the screen.